Saeco Incanto Deluxe Coffee Machine

When the unit arrived, I opened it up and followed the start up instructions. The "Close Door" message would not go out. The piece that contacts the switch when the door is closed did not make contact. I had to cut a small piece of paper, fold it, and put it in the switch so that when the door was closed, the switch would work and the error message would go out.

The steam/hot water knob fell off. It was easily put back on, but fell off several more times while trying to make the unit work.

I made my first cup of coffee. It came out lukewarm and weak. (Yes ... I preheated the cup.) I changed the settings to "hot" and "strong." The coffee came out lukewarm and bitter. I tried to make hot water, but the hot water dispenser did not work and neither did the steam function for frothing milk.

This is a cheaply made piece of garbage, especially considering the price. The menu system is ridiculous, but at least that worked. Sending the unit back and looking for something that actually works.

Love this coffee machine! Plenty of information and settings to create a great cup of coffee for any taste. Had others before, but this is simply the best. This is a winning machine...couldn't be happier.

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I have had my Saeco Incanto for 5 years. Just sent it in for a tune up but other than that, its been doing a great job. Just be careful not to get oily beans, they will cause the machine to not recognize them as coffee beans. I had to vaccum out the beans and put in less shiny looking beans.

There are several ways to control how strong of a coffee you get.

1. Adjust the grind

2. Adjust the aroma in the cup settings

3. Turn the valve to the right as the coffee is brewing

4. Use your favorite preground coffee

Its a dependable machine and well worth the price.

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