DeLonghi DCM900 10-Cup Coffee Maker

I had this coffee maker less than three months when it just stopped brewing in the middle of a brewing cycle. I immediately called customer support and spoke with Erica. She was very pleasant and offered several suggestions, including de-scaling the machine. She told me to call her back regardless of the results. None of her suggestions succeeded, including de-scaling, which proved to be impossible since the DeLonghi wouldn't brew anyway. And if the coffee maker did need de-scaling, its built-in de-scaling warning light never went on. In any case, I had a mess on my hands and called DeLonghi customer service back. This time I reached Amanda, who couldn't have been nastier and wouldn't or couldn't allow me to speak to Erica. I asked to speak to her supervisor, Josh, who was extremely condescending and unhelpful. Unfortunately, it was then that I decided to do my research, not before. It turned out there were numerous complaints registered with the Better Business Bureau concerning DeLonghi, several of which DeLonghi simply didn't respond to. DeLonghi's policy required ME to pay to ship their product to a service facility in Delaware for them to decide what to do with the machine. This is a very expensive coffee maker that has virtually no special features to warrant such a price tag. I am sorry I didn't do my research before I bought such a terrible product with awful customer support. Be warned before you repeat my mistake. I am currently awaiting word from the powers that be as to the disposition of my $225 investment.

Bought this about a month ago, even though I could not find any reviews on it, I went for it.

reason's...

#1. LOOKS! this is one beautiful coffee maker!

#2. 1500 watt S.S. boiler, that rocks. 6 minutes for a full pot.

timed it.

since I have had a chance to use it I have found the following.

You need some room, from a height perspective. it has lids that flip up for adding coffee and water. I had to relocate this to a part of the counter with no cupboards.Work out fine, I LIKE to show it off!

cleaning is a snap.

very simple, one toggle, off and on, thats it!

It seems to be built very well, time will tell.

If you want a beautiful machine that gets the job done,(water temp ect) I would HIGHLY recommend it. If you want a machine that you can program to make coffee for the next week. this is not the one.

So far I LOVE it. a work of art!

update:

unfortunately it quit working after about a year..have not tried to contact customer service. it was great while it worked.

Buy DeLonghi DCM900 10-Cup Coffee Maker Now

My old coffee maker stopped working; it was old and heavily used. I desperately needed a new one Amazon Prime to the rescue. In no time at all I took delivery of the DeLonghi DCM900 and put it to work. I like the look of the machine, and it worked well. For a month.

It stopped working one day.

Because it had been delivered just over a month before it stopped working Amazon were not interested in helping resolve this issue.

A series of fairly frustrating calls with the DeLonghi service people followed, but eventually they said they'd ship me a replacement. All I had to do was send back the plug from the broken machine, and they'd send me a replacement. I sent back the plug, and nothing happened. After a couple of weeks I called and was told that the replacement was on back-order and would be at least a month.

I don't function too well without coffee, so a quick trip to a local store saw my kitchen equipped with a cheap and cheerful Mr Coffee coffee maker as a stand in.

Eventually the new machine arrived, and worked fine. Until this morning when it just stopped working. Dead. On the positive side, this one lasted four months before it died.

I am not going to bother asking for a replacement,and will NEVER buy another DeLonghi product.

My kitchen is now equipped with a nice looking completely non-functional DeLonghi DCM900 and a cheap and cheerful functional Mr Coffee coffee maker. Guess which makes better coffee ?

Now the search begins again for a good coffee maker. . . .

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Stopped working after 2 months of just once a day brewing and meticulous cleaning. Waiting for Amazon to return my money since it was only warranteed by Today's Concept for 30 days. DeLonghi wants me to return this "piece of junk" at my expense which I refuse to do. DO NOT BUY THIS. Pay attention to the negative reviews for they have quite a bit of merit. The coffeemaker works very well at first but then it goes kaput for absolutely no reason. It will happen to you also.

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It was love at first pot. I was starry eyed with excitement over the best at-home coffee I had ever experienced (and I've been around the block a few times with coffee -I am a junkie). But just like most sudden loves, it faded fast. After 3 weeks of passion, my coffee maker sputtered, steamed and just stopped working. Like a fool, I have ordered a replacement. I hope this time things work out.