Remanufactured Jura-Capresso 13185 Impressa F7 Automatic Espresso Machine, Black and Silver

We purchased a refurbished Jura F7 several years ago from Amazon; it has been making wonderful coffee ever since with no issues. You can find much cheaper cleaning tablets than the Jura brand.

I got mine refurbed, its really nice so far. Not the happiest that at 2oz or more on strong 1 cup, it actually runs water at the end. I like the really big glasses of latte, grande style; very strong. I just make 2 seperate shots, since the two cup function does not allow altering of strength. I actually got it fine turned after a week, and we got a caramel latte from starbucks to taste test side by side; you honestly could not taste the difference. Misunderstanding that I had and anyone new to automatic, is you still froth milk separately. Coffee end is the extent of automatic. Seen some people listing refurbished with 1 year warranty, I spoke with Capresso customer service and they said 1 year is on new units only, and 90 days on refurbished, no exceptions. They also stated that warranties can not be transferred. Now if buying from Amazon they may be an authorized re-seller, but warranties can not be transferred from one owner to another. If warranty repair is needed, it is currently a flat rate $245.00. Just hope this helps someone, I didnt find this all out till I bought mine. Good news is mine runs great and no issues. From other users, seems to be reliable for several years.

Buy Remanufactured Jura-Capresso 13185 Impressa F7 Automatic Espresso Machine, Black and Silver Now

After having read many reviews I decided on the Jura F7 refurbished, thinking that it is expensive enough to expect the best. The machine arrived damaged, the first several initial test runs left me with a major flood across the kitchen counters. The customer service (MoFri ET) requested me to contact Capresa to trouble shoot before a return can be scheduled, another hour wasted. At this point I requested a full refund. Now the customer service offered to email a return UPS label, it NEVER arrived, another call and I was informed that they need to contact Capresa who will mail it. After one week, still no return UPS label. Another call to Kitchen Kapers, being put on hold too long and dealing with arrogant, knowledgeable staff I requested to speak with a manager. He assured me UPS pickup will be scheduled and a refund will be made as soon as the package arrives at Capresa. BUT within two hours I received an email from Kitchen Kapers informing me that a replacement machine had been shipped to my address. This is the sloppiest, unreliable, untrustworthy and questionable customer service imaginable. Now I not only wait for the refund but am also forced to tackle another unwanted shipment.

My final verdict: DO NOT SHOP AT KITCHEN KAPERS it is not worth the savings you think you might get. This is the most disappointing shopping experience, not to be wished for anyone else.

Re-manufactured Jura-Capresso 13185 Impressa F7 Automatic Espresso Machine, Black and Silver

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