Had this coffee maker installed with my home remodel nearly seven years ago now. MORE than paid for itself MANY TIMES over (hey, nearly $5 a pop of your favorite brew adds up FAST).
Easy to care for. Only one problem since the installation was fixed with a quick call to VERY friendly and helpful Miele customer service. They walked me through fixing the problem (less than 15 minutes) and sent me a part replacement kit just in case the part needed replacing (it didn't, but I kept it just in case).
DURABLE is what surprised me; I use it at least 4-7 times daily more on the weekends without a hitch. (How many things do you use that often in a day, every day for seven years without a screw up?) It will not take "flavored" coffees (beans that have been coated in flavoring) as that will gum up the works, but then again who really wants gunk coated beans, anyway?
Of all the "toys" I bought for my new kitchen; this has been the most impressive.
I've had my Miele for 7 years now. I don't use it every day but mostly on the weekends. It's always made a superb cup of espresso/cappuccino. The biggest issue for me is that it's loud so if you're an early riser and your family is not.. it might wake someone up. Yes.. you have to take care of it. I guess the fact that it's a sleek looking appliance that impresses family and friends leads people to believe it will function without problems if you don't take a few moments to clean it after using it! Every once in a while it gives me a message that something needs to be taken care of... descaling. Not that much of an issue. Yes, it will take about 30 minutes but hey.. they could have not added this feature and the machine could have gotten clogged with lime and then everyone would be complaining about the fact that it stopped working after a few months. Thanks Miele for making the machine not function until you do the descaling. It even counts the cups of coffee it makes and when you need to descale. The steamer. it totally comes apart. Run some steam through and it's clean. The brew unit inside. Grab a toothbrush, run some hot water and soap through it and it's squeaky clean. Coffee beans have a lot of oil so keep that in mind. Get a good dish detergent that is tough on grease and your job will be easy. The waste unit. Same thing. Soap, hot water and a toothbrush or bottle brush to get into the nooks. Wipe the machine down when you use it and you'll be good. I did get an error this weekend but googled it and all it was was that some water got into the wrong place. The manual did say to call service and I panicked but I always google things before calling repair. All I did was take a dishtowel, soak up the water that accidentally went into the wrong place and it's back on board. The bottom line is this.. We go to the coffee shops and drop $$ on a cup of coffee and it tastes great. We don't see the time it takes for the staff to properly clean the machines. This makes a fabulous cup of espresso but no.. even at $3k, it doesn't come with your personal barrista. After living in my place for 7 years, I've had to drop quite a few dollars on repairs for all of my other high end appliances but.. knock on wood... not this machine.
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When we started using this appliance in 2009 we were more than thrilled to think of the money we would save. BUT, in 2013 the milk frother failed. Our high end appliance repair company could not get it to work, and then they called the Miele regional repair technician who is refusing to repair it because he can't. The engineering is simply too complicated. Neither our appliance repair company or Miele will repair it so it is an expensive machine, sitting in the cabinetry, and we've had to go back to conventional coffee. Furthermore, the routine maintenance is time consuming and difficult.
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Yes, it's pricy, but if you go to Starbucks, you'll make up the money quickly. It make great cappucinno and coffee. My friends are all jealous.
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