To the point... Could not fine support for any questions I had through the Briel Company in the USA. The phone number in the espresso machine help book was Out Of Service. The instruction book, I feel needs more pictures to help individuals locate and understand usage of the espresso machine than what Briel offers. (Example) You need to turn the ON Switch fully to the right until you here a Click or the Machine will not brew and acts like it has a Vapor Lock which it doesn't. This why Briel gets only four stars from me. The Briel ES200APG-TB is really a Great Machine as long as you fully understand it's operation. I would recommend this product to my friends.
And does the ES200 ever look great on my counter!!! It even looks better in real life than in the pictures and the pictures look great. Also, the ability to use coffee pods sure makes life easy no fuss no mess perfect brew!! One very satisfied Briel customer!!!!I bought this machine to replace an older model of the same machine that served me well for many years. With that machine, I learned that the Briel is a wonderful machine for someone who is willing to work a bit to adjust the machine settings for a personalized espresso. It is not for the user that wants to push a button and be done. I knew this when purchasing this machine. Yet, as first I could not get the espresso to flow through the filter basket despite many attempts. I knew the machine was working fine, but I must be doing something wrong. Since I live near by, I called the service center to ask if I could come by, and they were very helpful on the phone and welcomed my visit. There, the owner came by and promptly stepped up and plugged my machine in. He spent about a half hour with me, and we found the right filter basket and right adjustment for a perfect flow. Thank you Steve! This is a great machine but may take some personal adjusting at first.The first one I bought started to leak (from underneath the machine and from the steamer nozzle) after a couple months and I am still in the process of getting the company in charge of warranty repairs to fix it. When they tried to fix it the first time they broke the steamer which is now loose and doesn't work at all. So I foolishly bought a second one (while the first was getting repaired) since we couldn't do without ours for an extended period of time and this one never worked from the minute it came out of the box. When we turned it on it shorted out every outlet we plugged it in to. Amazon took that one back and credited our card. Will never buy this brand/model again.Less than 2 years old now, very light use. (office only) Blows water out around porta filter. Found the only authorized shop to repair these machines are on the east coast. With shipping and repairs cost over $200.00. They said the gaskets were worn out and the boiler support needed replacing. I have a Gaggia at home and have never had any problems.
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