Espresso Machine Maker Saeco Talea Touch S-Tt-St

The Talea Touch makes terrific coffee and has functions that are well thought out and easy to use. The only problem is that they can't make one that works.

I bought mine in Dec. 2009 from Seattle Coffee Gear. By March 2010, I had returned my third defective machine to Saeco. All three had different problems; the first leaked all over the counter when brewing (an internal hose defect), the second could not be programmed or hold a date and time; the third has a steam wand that leaked (poured) water during the brew cycle enough to fill a shot glass for each coffee made. As of September, I have had to return it two additional times for repairs a total of 5 times.

Saeco will fix or replace this again but what does that tell you about their QC? Saeco customer service has been helpful and courteous once you reach them. Be prepared to wait > 45 minutes on their customer support line to reach a human being.

Saeco came highly recommended and it does makes great coffee and lattes when it works. If you like Audi's, this may be the coffee machine for you.

One last note, I have attempted to submit this review many times at Seattle Coffee gear and somehow it never appears on their website.

We have has this machine for over three years now and LOVE it! Perfect lattes every morning. I love that everything is automated. It takes all the guess work out of the process. I would recommend this machine to anyone and would buy it again in a heart beat. It has paid for itself by not going to Starbucks every week. We don't have the milk island so can't comment on that.

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