Delonghi BCO264B Cafe Nero Combo Coffee and Espresso Maker

I am an avid coffee drinker, somewhere between 2-4 pots a day. My husband bought this 3-in-1 coffee maker for me for the Christmas of 2004. It has a digital clock/timer, flavor strength switch and makes pretty good coffee. It worked great for a while.

However, after about a year and a half the coffee maker side stopped working, without any warning. I went to get a cup of coffee and the hotplate was cold. After emptying it, cleaning it out and setting it up again, I turned it back on to make another pot.

The hotplate didn't even get warm, and the brewer didn't even make a noise or pull a single drop into the carafe. Even though the espresso and steamer side still works wonders, for the price of this 3-in-1, you would think it would work a bit longer than it has.

I had originally purchased the Krups version of their fanciest dual machine and it arrived non-functional with a display and buttons that were a little too "Star Trek" for me anyway...in fact, they didn't function at all. The Delonghi Caffe Nero (so far) has been very straighforward, easy to use, and produces good coffee and espresso. The quality of the coffee is moderate-high and I'm impressed with its strength selection system (a simple knob) and the mechanism by which it brews. No bells or whistles to confuse me. I did think initially that the permanent filter might be difficult to clean but not so far. However, the heat resistant coffee pot has an interesting design and a strange top which snaps on somewhat awkwardly and appears vulnerable to breaking but otherwise I have not found any major flaws with this machine as of yet.

Good coffee, good espresso, easy to use, easy to program for the next day. We'll see...

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I thought I did enough research before buying this machine but apparently not enough. I was disappointed in 1. the design ( looks rather cheap) and 2. the performance. The coffee maker didn't stop dripping either water or coffee when you pulled out the pot and for the espresso part you need to REHEAT the unit 30 MINUTES prior to use!!! So much about being flexible about having an espresso! If you really enjoy good coffee you need to invest more, unfortunately.

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Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG! Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship. A little over 10 months after I received it, the coffeemaker broke! (The heater coil went out and

it would no longer make coffee.) Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation). I explained this numerous times. For a couple of months, the various people I talked to kept telling me they would "look into it", but they never called back. Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired. You've had this coffeemaker over one year. There is nothing we can do." I highly recommend you find a coffeemaker from a manufacturer that stands behind their product! I have a Cuisinart now, and it is WONDERFUL!

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On the outside, this is a beautiful machine. Unfortunately, the mechanics don't match. 6 months after my wife and I purchased it, the hinge on the back cover broke. I contacted Delonghi to see if it was covered under the warranty. Of course it was not and I had to purchase a new one. Then, after having it for just over a year, the coffee maker quit completely. I had to take it to one of their authorized repair facilities to get it fixed. I have been without the coffee maker for 1 month now and they still don't know when they will get the parts from Delonghi. I do not drink coffee and my wife drinks maybe 1/2 cup a day. My wife owned a Mr. Coffee that lasted more than 10 years. You would think that with the price of this machine it would have lasted much longer. My recommendation to you is to save your money and buy a Mr. Coffee!

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