Breville Refurbished XXBES830XL Espresso Machine

There are already plenty of reviews on the new model of this machine so I won't critique the design. I ordered this refurbished model after a Breville refurbished model with grinder failed. This one is working with no problems so far and makes a good espresso when using the single wall filters. There were no scratches or any trace of use on the machine I received. My only complaint so far is that the hot water wand drips a small amount when using the steam wand. Other than that, all is well. I also got the item quite a bit cheaper than it is currently listed.

(Update) 13 June 2012 -

After 94 days water started leaking on the unit and was found underneath the accessory tray and two days later started leaking through the seam in the upper right front, in front of and to the side of the steam wand. I contacted Breville Customer Service for a warranty replacement through email and I was sent a brand new unit to replace the refurbished one. The entire process from contact to resolution took 14 days. The new unit is working nicely and the Long Blacks taste great. Breville did state that the new unit would only be warranted for 90 days.

(Update) 04 January 2013 -

I left the title and rating as a good refurb on my previous update based upon the one year warranty. I now see that the warranty has been reduced to 90 days. The reliability of these refurbished units is marginal at best. Based upon the changes to the warranty I am rating this unit a 2.

EDIT: Third unit came in. Wrong parts. Lowering to one star. I bought this as a lighting deal for 250 dollars so I don't want my money back, I just want a working machine. Honestly, I know it's refurbished but it should at least work initially, right?

Amazon, I'm not a landfill, stop sending me garbage.

Initial review:

2 stars because Amazon's support is so amazing. But...

The first unit wouldn't pump water at all.

The second replacement unit would only heat water to 140 degrees and dripped from every orifice while running.

I'm wondering who does QA on these refurbs...

Buy Breville Refurbished XXBES830XL Espresso Machine Now

I like the machine. Its my first espresso machine being that I'm trying to leave Starskybucks alone..(Love 'em but too costly a habit when adding up the visit.) However, just like others who purchased this refurbished 830 for the gold deal price ($249), mine leaks from the top of the machine near the steam wand. Hand still hurts from the hot water hitting me. After trying to return to replace the machine, Amazon (Ama) didn't give an option for replacing unit.

So I called Amazon being that like other customers, I did not want a refund vs. I wanted a working model at the gold deal price that I paid that would allow me to make my morning cup of espresso. Kudos to Ama customer service for their assistance in allowing me to keep the machine until they replenish their stock with working espresso machines. I don't think they initially realize how much customers want to keep their deal price and how coffee drinkers love their coffee.

But Ama did so I'm satiated for now...Ob(ezo's)'Ama(zon) does care. Fyi to other customers, this review is after using it for the first time so I may discover more pros or nuances with this machine later. One star for the broke machine but will change once I get a working refurb..so stay tuned...for O(le) B(ezo's) Ama(zon) to do their magic and get me the machine I want and I keep it at the price I liked.

Update: 5/7/12

Amazon sent me a new one and its working correctly...no leaking water. So I'm happy.

Read Best Reviews of Breville Refurbished XXBES830XL Espresso Machine Here

Bought this machine as a gift for mothers day. Unfortunately when she received it, the machine would not stay powered on for more than 10 seconds. To get the power back you had to fully unplug the unit then plug it back in. This would only result in it powering for another 10 seconds. Needless to say Breville customer support attempted walking her through initial priming procedures but this failed to work. They recommended returning it and buying a non discontinued model. Guess I should have listened to the other reviews on here. The great price had me hopeful. I am glad that Amazon's return service is straight forward and honoring the refund.

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We purchased this unit as a Xmas gift to ourselves on Saturday 12/22/12 and anxiously awaited it's expected arrival on Xmas eve. Sure enough, Santa delivered right on schedule! However, despite Amazon's timely delivery, we were very disappointed since we could not get the machine to dispense any water. We read the manual, checked the directions & connections, and tried troubleshooting by running the unit for several minutes and switching between hot water and steam (to "prime" the machine), all with no luck. On December 27th, I called Breville Technical Support for assistance. The tech asked if we'd tried the recommended "priming" process, and I confirmed that we had. He asked where we purchased the machine and I explained that we purchased the "refurbished" machine on Amazon.com. He asked if I could email the receipt so I did. He then emailed me back a Fed Ex Shipping label, so that we could return the machine to Breville for replacement (Breville paid the shipping cost). He also advised that the Model BES830XL had been discontinued and Breville had no more in stock. Therefore, they'd be sending us the newer Model BES840XL called "The Infuser." Within 5 days, we were delighted to receive our brand new Breville Model BES840XL espresso machine. I must say it was well worth the effort, since we ultimately saved $200. Also can't say enough about Breville's outstanding customer service! (Note: We also own a Breville blender, and absolutely love it!)

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