I'm sorry for the colombian guy, that had problems with his saeco. I was worried that could happen to mine too! But so far, soooo good.
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ADDED APRIL 6, 2012.
The cappucinatore makes IMPRESSIVE frothed milk. It is silky and delicious (used whole, cold milk).
If you are looking for a discret machine (as in no sound), look somewhere else. On start up, this little guy is noisy as a firecraker! I do not know if it is normal to this model, but mine makes a "brrrrrrrrrr" noise on the final part for start up.
I changed the brand for the beans, and now I'm using illy decaf. Great taste!
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ADDED OCTOBER 9, 2012
Hello all!
I don't know why, but the 2 saeco products I've had so far, both have failed the same: main board malfunction. So it's time to move on to another (more trustable) brand.
It is not nice for a customer to pay the s&h for an item that is under guarantee.
My odea plus II with capuccinatore failed after 7 months and less than 250 coffees. When started to fail, water pump was like not receiving enough power to work. Then failed completely.
The external design is beautiful (by BMW), the brewing system is impressive and easy to clean. But the electronics completely not up to the level.
***
update March 20, 2013
One of the distinctive remarks on Philips-Saeco, is their customer support. Still having issues with my saeco espresso machine, but I'm giving up, after a lot of phone calls and some possible solutions, everything comes down to a pressure valve that is not working properly.
I already purchased "the infuser" by breville. I would recommend, if you are a serious and enthusiastic coffee drinker (a geek) or prosumer, to stay away from superautomatics. There are a lot of things that can go wrong... I understand that grinding, dosing and tamping can be messy at the beginning, but that is how the learning curve progresses. After a week or two of trying, the results get from a semiAutomatic are superb! (aim for a $450 or higher machine).
On the other hand, I you want to avoid that process, enter in superautomatics realm, on your own risk.
See you around!After receiving this supposedly 'Certified Refurbished' Super Automatic espresso machine, we followed the instructions, and the unit still failed to get past priming the pump. Customer service was no help. Asking us to stick a turkey baster inside a 10 minute old machine is ridiculous! But in hopes of getting it to work, we followed their instructions, Force priming the supposedly 'Certified' refurbished machine. It still refused to work on its own after over an hour of FORCED priming. Clearly Seattle Coffee Gear has no business selling these machines. How can you send out $500+ machines and not even test them? HORRIBLE CUSTOMER SERVICE.
After over an hour of failed priming, we decided to return the unit. Then came our next surprise. $69 to ship it back. Atleast it was FREE SHIPPING to us, right? WRONG. They decided to charge us for shipping after we returned the unit, only giving us a partial refund for this piece of crap that was their mistake to begin with.
THE WORST SHOPPING EXPERIENCE EVER.
STAY AWAY FROM SEATTLE COFFEE GEAR!
Buy Philips Saeco RI9757/47 Odea Cappucino Automatic Espresso Machine, Titanium and Silver Now
I own some high end coffee shops, but I'm not comparing this to the very costly gear we use. The big problem with this is the long, long wait between when you froth and when you pull a shot The temperature can take minutes to adjust, meaning either your espresso or milk is too cold once they unite. Without that problem, it would be a great deal.The machine sent by you was leaking. I phoned Saeco Customer Service Center on the December 31 and the attendant assured me that I was going to receive an email message by the end of that day. Four days later, no hearing from them. I called them back and they promissed me to send a new one sooner than a week, what did not happen. When the new machine came, it did not work at all. On top of that, they promissed to send me a gift package, which never came. When I called them again in the USA, the man who answered my call, said he was a Saeco Customer Service Center supervisor, who was very unkind, not mentioning his rudeness. I bought a new Breville machine from a local shop here in Orlando, which was $50 more expensive than it was in Amazon, but I preferred buying it this way, so that it would give me less trouble and it would not take as long as it took (over a month) to have my money back in case I needed to get a new one. Therefore, I have no more comments. Furthermore, a part of being a more modern machine, the Breville is much better than the Saeco.Terrible: after $200 in taxes and shipping to Bogotá, Colombia (a small country in south america)I received my new coffee excited and took a horrible surprise when I turned on following the user guide and did not work.
The alarm light never leave flashing and after 10 trials to fix the problem following the troubleshooting in the user guide, I decided return this beautiful but poor quality machine and lost $300 including shipping to Miami to my charge.
I had read somewhere about this same problem, but I ignored it thinking that a manufacturer like Philips would not have the same problem twice
If you like risks, buy it...
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