Espressione CA4865 Supremma Super-Automatic Coffee/Beverage Center

After almost a month and a second try, I give up.

There are some pros, though, and it would be unfair not to mention them ...

Nice design, very attractive.

The coffee is not bad at all.

And, the customer support very competent and knowledgeable.

But ...

The machine seems to have a mind of its own.

The first one didn't work at all. I called customer support, but more to accomplish a formality ... When you pay $1,000.00 for a product, the last thing you expect is to have to spend the first day trying to make it work.

But I decided to give it another try.

The second one started just fine. User friendly, great coffee, stylish (looks great on the counter)...

After a couple of weeks, the output became inconsistent (some shots not even enough to fill a tablespoon). Resetting the amount of water didn't help. Customer service suggested that I avoid using the fine grind settings ... in other words: avoid certain settings, you may mess-up the machine. Well, this is not what I was expecting from a $1,000.00 machine.

At the same time, the brewing group started spilling the ground coffee all over the brewing compartment, without apparent reason (and, therefore, no way to fix it). Cleaning became a hassle.

The bottom line is ... not worth $1,000.00. This is the reason for the single star.

Purchased in June 2010. Went through a pound of coffee and contact with customer service just to get it operating correctly. Very tempermental. Requires constant cleaning, and need to adjust grind with every coffee purchase to minimize either clogging or grounds in base of unit. After eight months, the computer board fried. Sent it in under warranty. After return, worked better, but certain functions like cups made and adjusting grind period, no longer available. After another six months, the power board fried. Estimate is another $200 for repair plus shipping. Presently sitting on counter as decoration because it looks great. Should be more robust internally considering the initial price. Limited repair facilities available. Deciding whether to spend another $260 for repair plus shipping, or cut losses by buying cappucino at local barista. With only one year warranty and DIY manuals unavailable, appears there is an exclusive stream of income through constant repair and service. What do you think?

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Purchased this as a Christmas present for my wife who happens to love all things coffee. I figured a high-end, touch-screen coffee machine was the perfect gift, and it was, until it stopped working. Less than a full month into use this $900 coffee maker has begun to leak and won't even brew a cup as the equipment states there is an error. I gathered there was an error when water started to spew out the rear of the device, but there is no fix in sight and I already have been forced to take it into a repair shop. But at least the cool blue light on the side of the machine still works. Maybe the light was just foreshadowing how blue I'd get once I learned how much money I'd lost on such a shoty product.

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We've used this machine at our home overseas in 220-240V version for over four years and have found it to be flawless in performance, effortless in programming and use, so uncomplicated to use that we had this in a orthodontists office where adults and children alike used the machine. Purchased the 110-120V version and am delighted with performance (seems to be some improvements over orignal model we own) Creates an excellent crema at the perfect temperature when pulling a shot(s) of espresso or an americano. Preinfusion feature insures great results. Plenty of powerful, dry steam for frothing milk. A breeze to use the cappucinador by placing line into milk jug or container, frothing milk directly into the cup. Touch screen panel gives clear and straightfoward commands. Audible bell tone advises if there is an item not in place, not enough water or dump bin needs to be cleaned. Generally I make between 18-22 coffees before needing to remove and clean the dump bin. Pleasant cobalt blue power switch and cobalt blue light that illuminates the large water tank. Grinder adjustment is very easy. customer service taught me a trick where you can "increase the grind time" thus receiving optimum results from a hard or heavily roasted coffee bean. This gave us the capability of achieving a sold coffee cake or puck after each coffee. We owned another brand here in america and it was difficult to remove the brewing group (a key was required). This one extremely easy to remove for cleaning with one turn of a clip and one knob that you unscrew. All in all we view this machine as outstanding and our thrilled that we can recommend our friends to buy it on Amazon. Although the water reservoir and bean container is larger than a unit that we used from Switzerland, I'm going to contact the maker to see if it's possible to get even a larger water reservoir and a larger bean container.

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Originally I had high hopes for this fancy looking coffee/espresso machine. Being paranoid about setting up the machine correctly, I reviewed all of the poorly translated directions carefully.

Pros:

* Fancy design, automatic, decent water reservoir, easy to use point and touch selections

Cons:

* Produced severely watered down coffee even with fine grind setting and strong coffee setting.

* Even after several tests and inspecting the internal parts and brew group, non-drinkable coffee was produced.

* Significant amounts of water produced in the drip tray every time (not due to cup misplacement, apparently an internal function of this machine)

* After several more tests (10 cups), the machine internals were extremely clogged. This is most likely due to using the fine grind setting however all of that great coffee was inside the machine and not in my coffee cup.

If you are looking for an over-priced water cooker to clean often, this is your ticket. Otherwise, pass!

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