OVENTE KG82 - Cord-Free White Glass Electric Kettle 1.7L

The web site clearly indicated that this item is made in Germany. What we received was a poorly made product made in China as marked on the box and the product bottom itself. The plastic handle and cap are of poor quality plastic. The glass is supposed to be made by Schott (a high quality German manufacturer of precision instruments including surgical instruments, my sister-in-law works for Schott) but it is of lower quality than a typical coffee pot on coffee machine. In fact, the glass was not smooth, bumpy with horizontal ridges all around the kettle. Lastly, sloppy and copious application of silicon where the glass body meets the plastic top tells me that this is not made in Germany. I am not prepared to ingest lead (possibly in the glass) and BPA (in the plastic and the silicon). I wonder if this is a counterfeit item ? Disappointed, I am returning the product today.

Update 12/16/11:

Customer Service called me to explain to mix up in Product Description: Glass made in Germany, the rest made in China. She also offered to ship me another product (same one offered to shopper Rhea below). It will not meet my need (pure hot water for tea with no contact to silicon) so I declined. I wish only if someone could match good Customer Service with good product...

Something interesting to note is that the vast majority of the reviews for this product (all positive) were written on the same day (July 17, 2012), in the same engrishy style, and that this is the only product that these "different reviewers" reviewed. A reasonable person might suspect that someone with less-than-amazing english skills was hired to make a bunch of fake accounts and jack up the rating of this product. Take the other reviews and the average rating with more than a grain of salt.

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Update as of 11/21/2011: (From 1 star for the product to 3 stars for earnest customer service)

The seller (Supersaver, fulfilled by Amazon) called me in response to my review, which caught me by surprise. She explained that the glass is "Made in Germany" and that the product is assembled in China, which is why the box and product says "Made in China." There was some information lost from their submission to Amazon and what actually got displayed on the product page.

They have proactive and nice customer service, though I really wasn't expecting an unsolicited phone call. She was very focused on figuring out what I was looking for in an electric kettle and wanted compensate me for any hassle ordering this product may have caused. When she'd heard that I'd already returned the product to Amazon, she even offered me a free replacement kettle (an all stainless steel model Ovente KS93 Cord-Free Brushed Stainless Steel Electric Kettle , 1.7L).

If you have doubts about this product after reading some of the reviews, you can at least rely on their customer service to aid you with any problems.

I declined the replacement kettle because I'm pretty picky about materials as well as the design, but I thought updating the review was worthwhile.

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Original Review:

Though the listing says that the teapot is Made in Germany, the container and the box say that it was Made in China. The workmanship also displays this difference in manufacturing -a previous reviewer mentioned ripples in the glass which mine had, too. My pitcher also had adhesive exposed in the kettle itself and a couple spots of adhesive on the stainless steel plate on the inside of the kettle that was clearly just to manufacturing error.

Since I'd gotten this kettle to avoid having plastic exposed to water, having adhesive exposed and leeching into boiling water is certainly not going to work.

Not sure yet if I'll take a chance by ordering a replacement pitcher to see if I just had bad luck with a particular item or if I'll just go with a different pitcher altogether.

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I would give this teakettle five stars except the pour spout needs to be redesigned. It tends to slosh while pouring. It is well made and I am happy with it.

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This unit was a replacement for my Cuisinart electric kettle that died after 10 years. I've never heard of Ovente but it turned out as good or better than described. The glass is indeed made in Germany while the rest of the parts are made in China. I really like the fact that I can see the water level so I don't have to squint at a tiny level indicator or lift to feel the weight. There are indicator lights on both sides so you can set it up for right or left-handed positions. It does boil for 10-20 seconds before turning off, a bit longer than my old model, but not a particular problem. The handle is comfortable and the spout pours well as long as you don't tip too fast. All in all, it's not just a beautiful kettle but one that will function well too.

Update, June 2013:

Still working flawlessly under heavy use, still looks like new (easy to clean), and still just as beautiful. Bought more to give as gifts.

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