Pasquini Livia 90 Semiautomatic Commercial Espresso/Cappuccino Machine

I bought the Pasquini Livia 90 Automatic in 2002. The version I needed was for 240 volt operation so it was shipped from Italy. At the same time I also ordered the grinder and 2 drawer base. I had spent a lot of time reading reviews and comments on several sites for a wide variety of machines. The number of reviews which compared their brands to the Pasquini Livia machines was what really sold me on the Pasquini. You don't compare your machine(s) to lesser machines, you compare against the best. If so many various reviews used Pasquini as a target then it must be well worth a look. I am glad I did, it is an extremely well built and reliable machine.

I have mine on for 12 to 16 hours per day and make and serve quite a lot of espresso and cappuccino to family and friends. The Pasquini is also used for tea, cocoa, instant soups and anything else that calls for the use of near boiling water. The machine gets it right every time, any variation in quality is due to the coffee, the milk or the user. It took a bit of time to learn how to use it effectively but it has never disappointed me.

The only reason for 4 stars instead of 5 is due to the choice of a plastic water storage reservoir in the machine. I think that a stainless steel tank would be a better choice due to the effects of age, heat and vibrations which caused some cracks in my original tank. Pasquini replaced it free of charge even though the machine was out of warranty! A stainless steel tank would add to the noise level though and it already is not a stealthy machine. The pump is by no means quiet, but it certainly does the job and I'm sure will continue to do so for years to come.

I recommend Pasquini without reservation based on the machine and the service I have had when dealing directly with the company on several occasions.

This is a serious coffee machine. It's "commercial quality" so it's heavy (almost 50lbs) and very well built. It takes up some counter space (mostly depth) but it looks elegant and is easy to keep clean. The portafilter (handle with basket for coffee) is very sturdy and fits snugly. It has a useful ready gauge and simple buttons (as noted above) for on-off and start-stop.

Now the important stuff: It makes great coffee consistently. I moved up to this machine from a Braun pump espresso machine. This one has better pressure and temperature. I used to brag about my Braun machine because it was inexpensive and made consistently good esperesso. The first shots I pulled from this machine made me realize that I didn't realize what I was missing. If you know how to make espresso, this machine lets you pull easy, consistent, and quality shots.

Another great feature of this machine is the continuous steam and hot (very hot!) water outlet. If you've ever had trouble steaming milk on machine you'll be impressed and maybe even surprised at how well this works. The machine also recovers well and quickly after you pull shots or use the steam wand.

The tanks is removable and holds a lot of water. It's easy to fill in place as well. You can leave this machine on all day if you like (it's designed to work that way) and you might want to if you're like me and drink too much coffee. The reason is that it can take a little while to warm up if it's been off for a while. That's probably the only thing I'm not fond of with this machine. First thing in the morning it can take a while to warm up (5-10 mins). This makes sense given the size and build of the machine. It simply takes time to warm up to the proper brewing temperature. However, I had gotten used to a machine that only takes a couple of minutes. So, my new morning routine includes going down to turn on the machine and coming down after my shower for my great coffee!

If you've never had a pump machine before, you may need some practice, but I think this is a good machine to learn on (due to its consistency). Just remember to follow the instructions (especially not to overfill the filter) and adjust either the grind of your coffee or the pressure of your tamping to get the desired results.

I hope this is helpful to you if you're considering this machine. I'd say it does well or better to other machines in this price range. It's a definite step up in quality and build from the machine's you'll find in the $500-1000 price range. It's a complete improvement in machine and coffee from pretty much any machine under $500.

One last comment, Pasquini has been excellent and very responsive to questions. I'm very pleased to see them here on Amazon.

Good luck with your quest for great coffee...I found it with this machine!

UPDATE: I originally posted this review in 2005. Almost 4 years later, I'm still very happy with my Pasquini and find it makes consistently good coffee. My only comment after all these years is that a little maintenance on this machine goes a long way. Regular backflushing and occasional cleaning keep it working great. We've had to replace one gasket that Pasquini was very kind in sending us. So, overall I would still highly recommend this machine. Hope this is helpful!

Buy Pasquini Livia 90 Semiautomatic Commercial Espresso/Cappuccino Machine Now

I have just received the machine from Illy USA at a very attractive price (considering I order the Illy beans regularly anyway, their price on this machine with a one-year coffee subscription is a excellent indeed). I have been needing to replace an espresso machine every 2 years ca., I figured, I might as well try out one considered to be in the light duty commercial catagory.

After the first few cups I learned the proper pressure on the temper and out came from the machine coffee that any Italian coffee bar would be proud of. It could be my imagination, but, the brew from this mahcine seems to be stronger (more bitter) then the Saeco, Krup, and Solis ($300 range machines). Although the crema is not as much when compared with the others I used before. Also, being able to leave the machine on all day long means instant hot water/steam which is very nice for a small office environment. I used the hot water mainly to heat the cups. It does however, take about 7 minutes to reach its operating condition (to bring a mass of water to the proper temperature and pressure in the internal boiler) when first turned on every morning and the noise from the pump that transfers water from the holding tank to the boiler is quite loud.

There are some minor flaws that I could see so far. The fit and finish on the machine is fine but not perfect. There are corners on the rear that could be finished a little better and some spot welding marks should be polished out. The water tray (the one below the group head to hold liquid that drips off after a brew) is very small and needs to be emptied quite often.

This is a new machine; thus, I cannot report its long term performance and endurance. My past experience with the $300 range machine is that they last about 2 to 3 years before something expensive to fix breaks. I shall see if this seemingly robust machine will last.

So far, I am very satisfied with it.

Read Best Reviews of Pasquini Livia 90 Semiautomatic Commercial Espresso/Cappuccino Machine Here

I've owned mine for about 3 years. I an an espresso connoisseur and roast my own beans. Pros for this machine are good build quality, good steaming power and consistently good espresso. I strongly recommend getting an aftermarket 2 HOLE steam tip critical for making microfoam. FORGET the lame-o plastic frothing attachment. It seems to be make for a Starbucks reject. The drain reservoir is WAY too small. Not a huge issue, but a pain in the a$$. I had my pressure relief valve die on me within the first year, but since then pretty smooth sailing. Try not to pay full retail for this and you'll be happy.

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Couldn't be happier with my Livia 90! Reviewers that gave it a bad review because it arrived damaged sort of miss the point of the review. The question is: Does it consistently make great espresso and steam for milk and YES it does! The espresso is perfectly extracted. There are machines that cost a lot more but this one has served me well for more than four years now with daily use and not a problem.

DeLonghi EAM3200 Magnifica Super Automatic Espresso/Coffee Machine

I have had this espresso maker for a week now and it is everything I have wanted in a coffee machine. I have owned 2 other super automatics in the last 5-7 years a Saeco which cost about half this one and a Jura/Capresso which cost more than twice as much. I think the Magnifica so far is the best of the three for my needs.

The Saeco made good coffee, but was messy and difficult to clean. I splurged on the Jura thinking I would like all the electronic control over the process. I liked its automatic cleaning process and thoroughly enjoyed the machine until it broke. With no user access to its mechanism, I could not repair it.

The Magnifica is a perfect compromise, and the compromise is in price only. I don't miss the electronic LCD readout of the Jura one bit. The signal lights of the Magnifica provide the same information. And I actually find the manual adjustments for coffee amount and strength to be much easier to use and change compared to the electronic settings on the Jura.

The Magnifica has all the features of the Jura, including the automatic rinse on startup and closeout. The main difference is that the brewing mechanism will need to be cleaned regularly. I actually see that as an advantage since I will have access to it and can maintain it.

I have never used the frothing mechanism on any of the machines so I can't draw any conclusions about them. But if you want a machine that automatically brews great coffee with a minimum of fuss, and doesn't cost $2K, this is the machine for you.

This machine, in my opinion, is the best machine for the money. I compared and researched for two months, compared to Saeco, Jura or Solis the Magnifica line is well built and designed to last. I inspected the insides of all the machines and it seems that the advantage to Delonghi's late introduction to the "super-automatic" market was an improved brewing system.

The grinder is fast and efficient; the grinds are deposited directly into the brew system for brewing. In other machines, the grinder is far from the brew system, and the grinds are sent through a long tube before getting to the brew system. With ground coffee that sits in the tube, you are not brewing your cup of coffee, but the coffee the person before you requested. That defeats the whole purpose of freshly-brewed espresso.

The espresso is perfect on this machine, great color, texture and of course crema. The frothing is a no-brainer; just use a cold stainless steel pitcher with cold milk and you will create rich micro-foam. Make sure you use a large enough pitcher as the milk will double and even triple in volume. As other people have said, the frother might be too good, it would be nice to have some control on the frothing. For simplicity, the frother is very productive.

The Magnifica is so easy to clean; the inside of this machine is kept so clean all on its own. Just remove the drip tray and used coffee container to wash, then rinse the compact brew system under hot water.

The operation of the machine is a little tricky. READ THE MANUAL!! Many of the problems users encounter can be resolved by going through the manual. The espresso comes out hot, but with such a small amount of liquid (1-2 oz) in a cold cup, it will definitely cool down. Warm up the brew system by pressing the Decalcification button once before brewing, this will release some hot water. Also warm up your cups!! This is a must for any espresso machine. Also, if you need to brew again after frothing it will take some time to cool down the machine to the proper temperature for brewing. But as the user manual states, release some hot water through the frother while waiting for the brew lights to stop flashing. It takes me only 10-15 seconds to go from frothing to brewing again.

Anyways, my only dilemma now is trying to find the right blend of beans. After all the espresso doses I have had, I am starting to get very picky. The Magnifica comes with a can of Illy, and I find myself comparing every other blend to Illy, it is that good. But, I can't afford to spend $16 (CAN$) per can, which is more than triple the cost of other brands. I recommend finding a local roaster and trying their fresh blends.

My research included contacting two previous Magnifica reviewers that have had the machine for over a year now. They both stood by their 5-star reviews, and were completely satisfied with their machines. Thanks for your responses, Stephen and James.

If you are looking for a reliable good quality espresso machine, the Magnifica EAM3200 can deliver.

UPDATE (AUG. 5, 2008):

ALMOST 3 YEARS NOW AND STILL WORKING JUST AS NEW. I HAVE NO REGRETS AND WOULD RECOMMEND THIS PRODUCT TO ANYONE LOOKING FOR AN AUTOMATIC MACHINE. FRESH COFFEE BEANS IS A MUST, AND ONLY THEN CAN YOU ENJOY THIS MACHINE TO ITS FULLEST. ONLY CON IS THE GRINDER SETTINGS, I DON'T SEE MUCH DIFFERENCE BETWEEN ANY OF THE SETTINGS, SO TRYING TO MAKE A STRONGER ESPRESSO WITH CERTAIN BEANS IS DIFFICULT.

5 STARS AND HOLDING STRONG!!!

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This was the best price point I could find for a super-automatic espresso maker. It was also among the most highly rated by other customers. The unit has been great! I've had it for 4 months. My friends are always amazed by the quality of the espresso and they all want one of these machines too, now.

A few tips:

DeLonghi does a factory test to make sure everything works right, so don't be surprised if you open the package and see a drop or two of water in the water reservoir and/or a few coffee grinds.

The frothing wand doesn't swing out as far as I would like (it extends about 1.5" away from the unit, so you need to buy a milk frothing pitcher with a relatively small diameter so you can move the frother around in the pitcher with ease. I bought a 20oz pitcher (so I could froth enough for 2 lattes at a time) with about a 4" diameter and it's a bit of a challenge moving the frother around evenly.

milk frothing takes some getting used to -buy a gallon of milk and just practice.

since the unit takes both whole beans and pre-ground, it's easy to switch between decaf and regular by just keeping pre-ground decaf on-hand and regular whole beans (or vice versa :-) ).

April 2011 update 5.25 years later the machine works great. Two observations: 1) on-off knob broke. it is plastic. steamer cannot function now so I need to buy a new handle. appears to be easy to replace once I source the part $5 or so. The steamer seems to leak a little water now when making espresso. doesn't seem to affect its operation though.

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After doing the math on the milk, coffee, and even the syrup shots -and realizing that I can make for $.50 under $1.00 (size and shots depending) what I have been readily paying more than $3.00 for this quickly became a no-brainer.

I was concerned at first about the manual knobs (I'm a gadget kind of person) vice the electronic display... but I don't miss it one bit, and I like how quickly I can switch the quantity and strength of the coffee using the knobs instead. Speaking of "quick"... to reiterate what someone else already said, after stoping the steam function, simply open the steam valve for a few seconds (literally) and you will be ready to make more espresso right away -there is NOT a long wait between making drinks when using this method, and it is definately pointed out in the manual.

I did "have" to play quite a bit, and drink up some of the savings initially to figure out certain things: such as how many ounces of espresso would be coming out with the water quantity knob settings, etc. I had a quite a caffeine buzz the first full day after bringing the machine home. Actually... right out of the box it makes terrific espresso drinks -it is more a testiment to the quality that lead to all of the experimenation. We were so impressed with the quality that we now basically have a full coffee bar right in our kitchen! Syrups, sprkinles, you name it! My wife and I don't miss famous-name coffee house one bit! And so, I am still finding myself experimenting with various recipes for old favorites and inventing new ones.

Some tips from my useage so far:

Get 2 or 3 shot glasses with Oz measurements, helpful for measuring espresso output, syrups, and even the milk. Keeping track of how you make each drink, and making only one change at a time will get you on track with your personal favorites quicker.

If you think of it more like an exact art, like baking a cake versus making a stew or a chili, you'll get better results. I have my shots at about 1.5oz for a single shot, and 3 oz for a double shot. I've been using 0.5 oz of syrups (and never more than 1.0 oz if combining syrups), and then for milk I use anywhere from 2.0 oz to 6.0 oz depending on whether I am making a cappucino or a latte, and of course cup size.

Practice, practice, practice! Get to learn how to make "microfoam" froth -anyone can make big sloppy bubbles... go for a velvety smooth froth and you won't be disappointed! Do research online.. there are a ton of sites with great hints! The only "negative" thing I can say about the frother on this system is that there is no option use only a steam wand, vs. the plastic frothing attachment. On the upside, you can make "decent" froth without even doing anything... litterally just stick your frothing pitcher underneath -no need for any fancy gyrations at all... just stand there and breathe. Again, due to the quality of the coffee though, in striving to make absolutely you-know-what-retentively perfect foam I wish I could try my hand at doing it the "hard" way. Be sure to start with a cold frothing pitcher and cold milk, and get one of those frothing thermometers that clips to the pitcher -get your milk over 145, but under 170 (or you may scald the milk). Others who complain about drinks not hot enough, may be eliminating this part and adding relatively tepid milk to their coffee.

The Illy coffee costs, like that which comes in the box, costs about twice as much as other brands, but it has such an awesome flavor I find that I can use half as much.

Be sure to preheat your shot glasses and/or cups by using the hot water nozzle -in my experience the "warmer" tray doesn't really warm up the cups at all (even after exceeding the 15-20 minute wait suggested in the manual). It does however make a great place to set your shot glasses and/or cups while waiting to brew.

My unit seems to use the same amount of coffee for a single or double cup (or "pull"), even though the manual says that the waste ground removal tray can hold up to 14 single cups, or 7 double cups. (I got pretty sientific on this, weighing the tray, grouds, etc. before and after various pulls); Either way though, the expense, even is it using the double amount, is still WAY under what your costs are at the coffee house.

Be sure to allow the machine to come completely to a "stop" after first turning it on, before placing a cup under the pour spouts -it sends an initial flow of hot water to clean and heat the elements.

Also... Read the Manual!! Watch the Video! Then read the manual again!! I have a hunch that most people who are having issues with their machines didn't read the manual.

Cleanup is SOOOO simple! You will love this machine... even if you hate to clean your other appliances, you will be able to handle this one. Everything comes off/out so easily for a quick rinse ... no fuss, no muss.

The coffee, milk, and drinks, have all been wonderfully hot and delicious! With our new "coffee bar" (even in our small kitchen), I can hardly wait for our guests to come over this holiday season and share our passion for great coffee drinks.

Want DeLonghi EAM3200 Magnifica Super Automatic Espresso/Coffee Machine Discount?

After doing the math on the milk, coffee, and even the syrup shots -and realizing that I can make for $.50 under $1.00 (size and shots depending) what I have been readily paying more than $3.00 for this quickly became a no-brainer.

I was concerned at first about the manual knobs (I'm a gadget kind of person) vice the electronic display... but I don't miss it one bit, and I like how quickly I can switch the quantity and strength of the coffee using the knobs instead. Speaking of "quick"... to reiterate what someone else already said, after stoping the steam function, simply open the steam valve for a few seconds (literally) and you will be ready to make more espresso right away -there is NOT a long wait between making drinks when using this method, and it is definately pointed out in the manual.

I did "have" to play quite a bit, and drink up some of the savings initially to figure out certain things: such as how many ounces of espresso would be coming out with the water quantity knob settings, etc. I had a quite a caffeine buzz the first full day after bringing the machine home. Actually... right out of the box it makes terrific espresso drinks -it is more a testiment to the quality that lead to all of the experimenation. We were so impressed with the quality that we now basically have a full coffee bar right in our kitchen! Syrups, sprkinles, you name it! My wife and I don't miss famous-name coffee house one bit! And so, I am still finding myself experimenting with various recipes for old favorites and inventing new ones.

Some tips from my useage so far:

Get 2 or 3 shot glasses with Oz measurements, helpful for measuring espresso output, syrups, and even the milk. Keeping track of how you make each drink, and making only one change at a time will get you on track with your personal favorites quicker.

If you think of it more like an exact art, like baking a cake versus making a stew or a chili, you'll get better results. I have my shots at about 1.5oz for a single shot, and 3 oz for a double shot. I've been using 0.5 oz of syrups (and never more than 1.0 oz if combining syrups), and then for milk I use anywhere from 2.0 oz to 6.0 oz depending on whether I am making a cappucino or a latte, and of course cup size.

Practice, practice, practice! Get to learn how to make "microfoam" froth -anyone can make big sloppy bubbles... go for a velvety smooth froth and you won't be disappointed! Do research online.. there are a ton of sites with great hints! The only "negative" thing I can say about the frother on this system is that there is no option use only a steam wand, vs. the plastic frothing attachment. On the upside, you can make "decent" froth without even doing anything... litterally just stick your frothing pitcher underneath -no need for any fancy gyrations at all... just stand there and breathe. Again, due to the quality of the coffee though, in striving to make absolutely you-know-what-retentively perfect foam I wish I could try my hand at doing it the "hard" way. Be sure to start with a cold frothing pitcher and cold milk, and get one of those frothing thermometers that clips to the pitcher -get your milk over 145, but under 170 (or you may scald the milk). Others who complain about drinks not hot enough, may be eliminating this part and adding relatively tepid milk to their coffee.

The Illy coffee costs, like that which comes in the box, costs about twice as much as other brands, but it has such an awesome flavor I find that I can use half as much.

Be sure to preheat your shot glasses and/or cups by using the hot water nozzle -in my experience the "warmer" tray doesn't really warm up the cups at all (even after exceeding the 15-20 minute wait suggested in the manual). It does however make a great place to set your shot glasses and/or cups while waiting to brew.

My unit seems to use the same amount of coffee for a single or double cup (or "pull"), even though the manual says that the waste ground removal tray can hold up to 14 single cups, or 7 double cups. (I got pretty sientific on this, weighing the tray, grouds, etc. before and after various pulls); Either way though, the expense, even is it using the double amount, is still WAY under what your costs are at the coffee house.

Be sure to allow the machine to come completely to a "stop" after first turning it on, before placing a cup under the pour spouts -it sends an initial flow of hot water to clean and heat the elements.

Also... Read the Manual!! Watch the Video! Then read the manual again!! I have a hunch that most people who are having issues with their machines didn't read the manual.

Cleanup is SOOOO simple! You will love this machine... even if you hate to clean your other appliances, you will be able to handle this one. Everything comes off/out so easily for a quick rinse ... no fuss, no muss.

The coffee, milk, and drinks, have all been wonderfully hot and delicious! With our new "coffee bar" (even in our small kitchen), I can hardly wait for our guests to come over this holiday season and share our passion for great coffee drinks.

Cuisaid Xpress-O Stove-Top 9 Cup Espresso Maker

Gets the job done well!!!! I read the directions and works just as good as the more expensive versions.....highly recommended.

Was excited to get the espresso maker , filled it up per directions , it was steaming out of the sides (not supposed to do that) and the espresso tasted like metal, absolutely terrible !!!!

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i love this thing . use it everyday for my morning coffee. great price, compared to stores and quality is just as good .

Read Best Reviews of Cuisaid Xpress-O Stove-Top 9 Cup Espresso Maker Here

This espresso maker makes amazing espresso. I use it daily now. The aroma fills up the entire house and it makes it quick. Note that when it says 9 cups, it is 9 espresso cups and not 9 cups of coffee. Also, the shipping was SO FAST! Two days! I am impressed.

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Kalorik 1000-Watt 12-Cup Programmable Coffeemaker, Maya

The most important item this machine makes GREAT coffee. I bought it because Consumer Reports noted it was one of the few that actually gets hot enough to make decent coffee, and they were right on. I have been using it for two pots of coffee every day for several months now, and I am very impressed with the quality of the coffee.

I bought the Maya simply because it was cheaper than the SS model when it got here, it was obvious why this thing is the most butt-ugly device I have ever seen! All the plastic on the body and the pot is a light liver brown color yeach! I'd spend the extra few bucks to get the SS version if I was doing it again.

Couple of stupid design flaws: The fill gap is much smaller than necessary not bad enough to whine about (I haven't spilled any water yet, but if you have the shakes, you might), but this useability flaw is really dumb because it gains nothing at all. The unit is roughly triangular in shape, with the front wide and the narrow point in the rear, so by designing it with the openings so narrow they gained absolutely nothing in either space savings or visual appeal. Oh well...

The second flaw is potentially worse if you do not pay attention. There is only one on/off button, as opposed to one for manual and one for timed program. When you manually shut the unit off, the first push of the button doesn't really turn it off, it turns ON the timed program! Must push it twice to get it turned completely off. Really REALLY dumb design, but once you know about it and get used to it, it is tolerable considering the great quality of the coffee.

The filter basket works perfectly I am happy it uses paper filters, 'cause I won't use any other kind! But I grind my coffee very fine, and on some other units I have had an occasional problem with the filter and thick grounds packing down on the drain some and backing up the water in the basket. That never happens on this one, even with the extra load of grounds in there for the second pot.

The last issue for comment is the pot and no-drip feature of the filter basket the pot is well designed and the spout allows for a reasonably fast pour without dribbling around the spout; I've seen better, but this one is acceptable. The no-drip valve in the basket actually works very well, preventing even the typical 1-2 drips when the pot is first removed while the coffee is still brewing. The only drawback is that the valve knob that engages the pot lid often makes it difficult to smoothly return the pot to the burner this hangs up a bit about half the time and requires a little wiggle of the pot to get it slid in place without sloshing the coffee.

Bottom line for me is that I do not think there is any other available 12-cup maker for under $50 that even comes close to this one for the quality of the coffee I wouldn't accept the flaws if it was closer to $100, where there are better options in that range, but at $50 it is a definite good buy.

I bought the Kalorik Maya at TJ Maxx for $39. This was about as high as I wanted to go for a 12 cup programmable coffeemaker. So far it is doing exactly what it should be doing. It is a no frills (except for the color) machine.

A couple of things I think could be improved:

1) Uses paper filters. Can Kalorik at least come up with a drop-in reusable filter for a coffeemaker in this price class?

2) Water tank opening is very narrow. Therefor Maya requires a steady hand to fill. Keep a dish cloth ready when you fill up this coffeemaker. Also; the machine is pretty tall. I am 6 ft, and have a medium height worksurface in the kitchen. If you are much shorter you probably have to use a step stool.

In short; it is a coffeemaker. It is basic with a programmable "on", and automatic "off" mechanism. $39 was reasonable. Anything over that and you are paying too much. Especially considering that it is Made in China, and and it definitely looks and feels like it too. It does come with a measuring scoop!

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I have had two Kalorik coffee makers and neither one of them lasted. The coffee is not hot enough and although it tastes good I don't like the idea that they don't last for longer than six months. This time I bought a Mr. Coffee. The coffee is hot and hopefully it will last longer than my Kalorick's did.

Read Best Reviews of Kalorik 1000-Watt 12-Cup Programmable Coffeemaker, Maya Here

This coffeemaker is a nice color, it looks good on my counter, it's not too tall (some of the other reviewers mentioned that it was too tall and they spilled some water)...I do make sure I add the water first because the water "opening" is a little narrow, so you could end up spilling some water into the coffee part. Not a big deal, but I prefer my coffee (before it's brewed) to be dry! I've had this coffeemaker for over 6 months and it's been great so far!!

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Off the bat I received this coffee maker with a broken carafe (not from amazon). Horrible customer service I originally contacted their customer service folks using their website. I was told that I needed to email them a "proof of purchase", which meant a receipt, to proceed with any damage reports. I responded with an email letting them know that it was a gift and I did not have a receipt. 3 months later, no response. I then tried to purchase another carafe off the internet somewhere but was unable to locate a seller. I submitted another complaint stating that I just want to buy another carafe and if this was not possible, please advise so that I can throw the coffee maker away. Finally a positive response, "just this once we will send out another carafe, free of charge". Yay, right?

The coffee maker worked great, great tasting coffee, kept it nice and hot. I used disposable filters and filtered water. Then after about 40 uses, nothing; the coffee maker just stopped. The lights are on, the timer and auto mode seems to work but there is just no heating going on from the element. Back to the internet, I learned that this is actually common. Didn't even bother to contact customer service this time, I just need my coffee.

Bottom Line Don't buy. Even if it does make great coffee when it works, how will you replace parts? And who needs a coffee maker that goes kaput? Try looking for a replacement carafe online and you'll see, they're just not out there. Go with a brand that has more accessible parts.

Good Luck and Happy Amazon Shopping :-)

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