I have owned two (2) of these 24-cup coffee urn products, over the past 3+ years. The first one began leaking at about the end of the first year, so we liked the product enough to locate and purchase our second unit. The second urn worked well for about ten (10) months, but, this past week the device that controls the flow of liquid from the urn broke. Although we can still make our coffee, we must now LADDLE IT OUT OF THE URN. Not the best way to start one's day, I'm very sure.
I've had the device completely disassembled and attempted to repair the faulty item (it is a clear plastic unit, rather barrel-shaped, with a slot that allows the fliud to be discharged when the barrel is turned to the opening. The shaft that connects to the lever on the outside of the urn has snapped off and will not accept any of the glueing products that I've tried, attempting to repair it (even tried to re-enforce the device, inside, to no avail).
Since this is my second urn, and the problem is NOT A REPEAT OF THE PROBLEM IN THE FIRST URN, I feel the consumer should be aware that the life expectancy of these products seems to be far less than the average consumer might expect, for an in-home electronic appliance, and incredibly short for any possible commercial use.
When working, the product was more than satisfactory, but, the unexpectedly short projected life of the product should be noted on the product, and/or these faults should be reflected in the pricing of the unit(s). If I could have found a parts supplier, I might not be so negative about the product either, but, having to purchase a new unit EVERY YEAR seems totally unfair to the consumer likely to purchase this product.
Being in a household of five adult coffee drinkers, I brought this product so that we didn't have to make a new pot of coffee every hour or so. It was a little awkard, but I was quite thrilled to make 24 cups of coffee. After a couple of weeks, the paint started peeling off on the inside rim and after just owning it one month, the knob to dispense the coffee broke off. This product was not mishandled my anyone in my household, we followed the directions exactly as written. Also, the product was shipped in its own packaging, not packed in a separate box, so it was quite beat up, and one foot was missing when it arrived. I overlooked this, I am not a picky person as long as it worked. The paint chipping off was a concern where we drinking that? Overall, I WOULD NOT RECOMMEND THIS PRODUCT.
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I have been wanting one of these ever since I first saw it. I like the 24-cup capacity. Now that I have one -I HATE it!!! The main problem I have is that we have to strain every cup of coffee that we get out of it or we drink grounds. I have tried using a paper filter inside the filter basket, but that doesn't help either. I have tried everything I can think of to keep the grounds out -or at least to a minimum -so far, nothing I have tried has worked.
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Unfortunately, upon opening the Koolatron we received, we found some coffee grounds already in it, which should have been a clue. Decided to try it anyway, but found that it was totally non-functioning. Returning to the seller was not too difficult, and they refunded our entire purchase price.
Needless to say, we were disappointed, as it was a nice-looking product and would've fit the bill for what we needed. You may purchase and be very happy.
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Very Good replacement for the original product. It arrived very quickly and was packaged well. The company was very nice to deal with and we would definitely do business with them again.
