I loved this machine from the first time I saw and tried it. However, I started having problems on day 2 the milk wouldn't froth and it came out in spurts with a lot of water, not even filling 1/8 of the glass with milk. I took it back to Williams Sonoma and they cheerfully replaced it. It happened again to this new machine and, once again, I took it back for a replacement. (I had been in touch with Nespresso at all the junctures along the way and they replaced the milk jug and top twice.) When it happened on the third machine, I called the local Williams-Sonoma and asked if there was someone who could check out my machine. I am in the Danbury, CT area and Bill, at the local Williams-Sonoma, told me to leave it with him while I shopped and he would check it out. When I returned he told me it was frothing perfectly and then showed me how he set it up. It seems that I had not been pushing the jug connection tight enough. It has to click in. The lights had always been on and so I believed that the jug was connected correctly, but I was wrong. Not until I saw it being done and felt the connection, did I understand what I was doing wrong. Without being tightly connected it doesn't work correctly. Now I push until I hear a click and/or push it in a second time holding the back of the machine as I push, and have been making perfect lattes. I recommend this machine highly but think the documentation should be rewritten with this little bit of information in bold letters. I have seen many reviews of this machine from people who have had the same problem and hope that they found the solution as this machine is wonderful.
Since I spent a fair amount on this machine just like the title of the review says, I have really tried to convince myself I like it and kept telling myself i'm not using it correctly and/or i'm being too picky but then i read other reviews that say the same thing and i finally just admitted "I spent a bundle on a vacation I didn't really like". The problem for me is the heat or the lack thereof. And, I'm not even an aficionado of espresso or cappuccino...give me a reasonably decent/potent strong hot one and i'm happy. This machine just doesn't and i've tried all the tricks (modifying the amount of milk, doubling the espresso, major froth, minor froth, using the steamer once before making the coffee, attaching re-attaching, etc. etc.). To me it tastes watery and lukewarm almost all the time. And I have to agree with those others, the cup warmer is pretty useless but even if it wasn't I want the drink to be hot itself, not through the external 'warmth' of the cup re-heating coffee. The espresso tastes good by itself generally but still isn't as good as some of the other Nespresso machines i've used at hotels. Wish I could return it. As the others say, the design is sleek; the cleaning is comparatively easy and minimal.
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This machine was magical for two weeks...and then something in the milk frother broke or got clogged. After numerous calls to nespresso (advice included buying a different brand of milk), Delonghi, and the local Delonghi repair place, we ended up returning it. I understand that Nespresso customer service is supposed to be very helpful, but since this machine is made by Delonghi, they were unable to provide any technical assistance or replacement parts.
While it was working, my only complaint was that the milk did not get hot enough (the cup heater is useless, but if you run hot water into the cups, that helps).
Two stars; one for each week of delicious coffee we drank.
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It's not a bad machine. The coffee when it works tastes great. Nespresso service is excellent, coffee arrives usually next day.
But, getting hot milk out of if has been a challenge, particularly if you live in part of the country that gets hot (if it's hot the milk is likely to be chilled). The best cups I get with 2% milk are generally if the milk has been out of the fridge for at least 1/2 hour, but this usually means that you need to wash the milk container to stop it getting grungy.
You can also run the cleaner button on the milk dispenser to heat up the pipes and heat a cup up with warm water before use.
I'm had mine for 6 months and mine is now not frothing the milk, the output of the milk dispenser has been reduced by 50 percent so it looks like there is a blockage, so I don't know how to fix that.
Sad really because this has the potential to be a really great product. As is, it's meh.
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The partnership between Nespresso and Delonghi is a great one. With this machine, you can create coffee drinks just like the ones you get in Europe--intense flavor, smaller portions--and Nespresso provides a wide variety of coffee strengths to fit any taste. The temperature of the beverages are the same temperature you'll get in Europe, which is just a little less hot than what we are accustomed to in the U.S.--that's okay by me! You may need to buy smaller coffee cups to fit the machine--easy to find at Walmart, Target, etc. Make sure you engage the milk container properly and keep it clean and you won't have any problems getting a good flow of hot milk into your cappuccino or latte--follow the manufacturer's directions by using cold skim milk, or up to 2%, and you'll get a good froth. If you are making a lungo and want cream or milk, warm the cream or milk in the microwave for 20 30 seconds--no different than the way it's done in Europe. This is a wonderful, reliable machine that provides an Italian coffee experience--I highly recommend it!
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I bought one from macys, I got it home and someone had already bought this particular unit because, the plastic had been opened etc. Anyways I continued to set it up and clean it out. I had everything setup and ready to go and no water would come out of the unit. I made sure the water container was seatted in place properly by removing and putting back in place several times. It would not deliver the water no matter what I tried. So I figured that is why it had been returned. So I went back to Macys and got another one this time making sure it was new. I got it home same stinking problem!!!!! NO WATER DELIVERY!!!!!!!!!!!!!! Why would it be so difficult to operate? Is there some wierd strange trick you have to perform over the unit before it will deliver water hmmmmmmmm, I dont know, like the song and saying goes... Aint nobody got time for that! Aint nobody got time for that! JUNK AND I WILL BE RETURNING THIS!!!! WHAT A WASTE OF TIME, AND STARBUCKS COFFEE!
