Sunday, October 27, 2013

Urnex Full Circle Biodegradable Single Cup Brewer Cleaning and Descaling Liquid

Urnex Full Circle Biodegradable Single Cup Brewer Cleaning and Descaling LiquidI use this cleaner for my Verismo single cup coffee maker. I think that it really did a good job cleaning it. I did have to rinse more times than the instructions recommended. The ease of use is one of the reasons I chose this cleaner. Would recommend for others with single cup coffee makers.

Our family uses our poor little Keurig like it is a commercial product... Between my husband and I, we must make 5 cups a day7 days a week. That's a lot of coffee going through that little guy but I was shocked to see that this product worked so well. It was basically a quick and easy two step processat the end of which you have a cup of coffee that actually tastes better than the same coffee you had before you cleaned. Seriously.

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I have to admit I have had my Keurig for about 4 years and clean it maybe once a year...not because I like dirty coffee machines, but because the vinegar odor makes me a little ill and the process is laborious. I recently found out about the Full Circle cleaning liquid and was very excited to try it out it out because it 'claimed' to be odorless. To my delight not only was it odorless, it was VERY fast and easy to use (a few simple steps described simply on the bottle.) Exactly what someone like me, a busy Mom trying to get four kids out the door early in the morning, needs. My coffee has never tasted better!! I did have to rinse the liquid out a few more times than the directions suggest, but I have heard the directions have been revised. I would definitely recommend this product to anyone that has a Keurig, likes good coffee and cares about the environment. I will certainly be using this product for many years.

Read Best Reviews of Urnex Full Circle Biodegradable Single Cup Brewer Cleaning and Descaling Liquid Here

My Kuerig Platinum B70 brewer refused to pump water again despite using only filtered water in it and not using it more than 1-2 times per week. The first time, Costco replaced it for me and I didn't want to have to take a second unit back. My son saw that this product is HIGHLY recommended by Starbucks and who wouldn't think Starbucks would know about coffee stuff, right?!

This product purports to be biodegradable and odorless -it might be biodegradable but I could certainly smell an odor -it was a low-level chemical-type odor. Maybe I just have a sensitive snout... I followed the instructions precisely and the water did start pumping a little more but that could also have been due to my following the Kuerrig on-line maintenance videos as well as some YouTube videos to try to deep clean the machine that same morning.

The brewer was still running slow so it took me almost 75 minutes to run through enough cycles to get rid of the chemical odor. Then the machine stopped pumping water again entirely. BTW, the product indicates that you have to do about 3 cycles to fully remove the product/odor from the brewer -just wasn't my experience.

Maybe this product would work if you started using it on a maintenance basis instead of trying to fix a problem that already exists. Just not sure....

Note for Kuerig users: when my brewer stopped again after having been cleaned, I called Kuerig customer service to find out what else I could do. We went through my purchase history and then she asked what steps I had taken to try to fix the problem myself. Everything was fine until I got to the part where I used a cleaner (didn't identify this specific one) that morning and it hadn't fixed the problem either. She said, "you know, when you use anything but white vinegar and water to clean our brewers you VOID THE WARRANTY!" She still honored the warranty for me because (I think) this was the 2nd one to have a problem AND I was able to detail all the work I had done PRIOR to using the cleaner without having any success.

So my advice is this -if you have a Kuerig, start early on a maintenance program -before you have problems -using white vinegar as directed in the manuals. If you DO use a cleaner and you call customer service, if you tell them you used any other cleaner, be prepared to be turned away without getting a replacement brewer should it truly fail, even during the 1 year warranty period.

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I have to admit, I was pre-disposed to love this product. I was given the opportunity to test it as long as I promised to write a review here. My Keurig desperately needed descaling so I thought this was going to be very win-win. Imagine my disappointment when things didn't go as well as I'd hoped. Here's why: The directions were so basic, they were actually confusing. So, before using the product, I called the number on the bottle and spoke to someone in customer service for clarification. I was told to go through 2 brewing cycles with the product, then dump the remainder, add a chamber of fresh water and brew one cycle. I did that but actually decided to brew the fresh water until the chamber needed a refill (I wanted to be on the safe side). After that, I again rinsed the chamber and added fresh water. This time I put in a K cup and brewed my coffee. The good news is that the coffee brewed in the normal amount of time (which it hadn't been doing because I needed to descale). But the bad news is the coffee was a very weird color and made my milk curdle. So I dumped it out (1 wasted K Cup) and tried another. This time the coffee looked ok but when I tasted it, it tasted awful. I tried a second sip and had to dump this cup as well (2nd wasted K cup). I called the company back, got another rep who said, "well with some machines you need to brew through to rinse reservoirs". Now if the first person had told me that before I both wasted coffee and drank toxic residue, I'd probably be able to give the cleanser itself a few more stars...

UPDATE: THE COMPANY WANTS TO DO WELL BY ITS CUSTOMERS AND ADDRESSED THE PRODUCT INSTRUCTIONS SO THAT THEY ARE EASY-TO-FOLLOW/MORE USER-FRIENDLY. THE RESULT IS A MUCH IMPROVED EXPERIENCE; THE PRODUCT WORKED WELL ALL ALONG, NOW THE USER-INTERFACE IS EASY INSTEAD OF FRUSTRATING. THEREFORE, I WOULD RECOMMEND THIS PRODUCT. AND I APPLAUD THE COMPANY FOR ITS PRO-ACTIVE RESPONSE TO CUSTOMER FEEDBACK.

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