Bennoti N-1001 Espresso and Cappuccino Maker

The first couple of machines we got did not work properly or leaked. We finally got the machine sorted out, but now cannot find the pods anywhere, not even on Amazon. I can only order them direct from Bennoti whose prices are almost double what I used to be able to get them at drugstore.com. I called drugstore.com who said that the manufacturer (Bennoti) stopped making the pods. I refuse to pay $25 for 30 pods. I cannot find any cheaper pods that fit the Bennoti machine, although there are a lot of cheaper pods out there that fit other machines.

The Bennoti is a very nice, easy-to-use espresso capsule machine. It's quick and offers nice crema. Prime each new cup for about five seconds to warm the outer hardware. (Leave your old capsule in for the prime.) Also warm your cup with water to boiling in the microwave. Use heat-retaining cups to keep the espresso warmer longer. Double up each cup by inserting a new cap half-way through for ultra-rich espresso with very nice crema for a machine of this price. Doubling up also helps the quality because the Bennoti caps themselves aren't the best. (Hence the four-stars.) The customer service is laughable, and they're still sending me dual orders of the wrong coffee. Oh well, I'll just keep drinking it.

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I cannot give a review on how this machine works since I have been waiting almost 3 months for the coffee to arrive. Despite many phone calls with varying excuses ranging from your order was back ordered to your order was never processed I am no closer receiving the coffee for this machine. I would suggest if your looking for a espresso machine that will actually make espresso you stay away from Bennoti, as they don't seem to know what the hell they are doing.

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We have used a Bennoti machine for at least two years with no problems. It is extremely simple to use. Two suggestions: do not run machine when water has run out; prime the cup by using the previous capsule to half fill with warmed watery coffee-then change capsule, throw out the watery coffee and fill for real.

As for the company, there has been too much posted on various websites to ignore. We bought directly from Bennnoti with no trouble, but others have reported problems. We buy capsules from Amazon or Richardsolo. I imagine that buying machine via Amazon would be best because you would have access to their customer service which has always impressed us.

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I BOUGHT THIS PRODUCT BECAUSE IT SAID IT HAD A BUILD IN GRINDER WELL NO BUILT IN GRINDER AND IT USES PODS WHICH CAN BE FOUND NO WHERE. This product sucks.