Wolfgang Puck WPEM0020 Super Automatic Espresso/Cappuccino Maker

Got it today ... is leaking from the day one ... water is all over the counter and on the floor ...

but prepared coffee is OK ...

We bought this through DirectBuy, so didn't have a chance to inspect it first. But we should have done some product research instead of jumping at the good price. The unit had some nice features: custom savings for 5 users, and multiple brew selections, but it failed right out of the box. The centre LCD worked for the first 6 cups, then went solid blue. Unlike our SAECO (which we love), the lack of an LCD means there are no diagnostics, and it is impossible to determine what stage of the cycle the machine is on. All programming is also lost. The initial cups of coffee seemed OK, perhaps a little weak, but we'll never know. The steamer is horrible: it requires a separate tygon/poly aspiration line which has to be flushed out after every use. The bean compartment is too small. The warm-up time is too long. Customer service is poor. Don't waste your money on thisyou will be quickly disappointed.

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We have tried loads of settings and it still produces mostly froth, with little coffee taste. Almost like bad office coffee or weak coffee from a cheap store or hotel.

If you stand there with 3 cups and catch the pre brew and discard, save the good stuff, and discard the last 1/3 which is all froth, you get a decent cup of espresso. But for that price, you should get a great cup without all this nonsense. I have thrown out most cups, or save them to dump into iced coffee with lots of sugar. A real disappointment and not worth the money.

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I bought a Wolfgang Puck One Touch Versa Cooker one year ago. It broke shortly after receiving it. After many phone calls and emails, and promises to send me a replacement... I have received nothing. One year my friends, and I still have not been refunded nor has the product been replaced. Wolfgang you should be ashamed of the company and product that you put your name on. SHAME! Be aware that if you buy this product you may experience the same lack of support I got. Money down the drain!

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